Frequently Asked Questions

What are the cleanliness protocols?

At The Marker Hotel, we understand that traveling during this time may be stressful. Be confident, we are taking the necessary steps for your safety and ours. We have implemented the California Hotel Lodging Association’s enhanced cleaning and safety guidelines “Clean + Safe”. This program was created in conjunction with CDC guidelines, The California Department of Public Health and County Health Departments. Our program, summarized below, is updated regularly to help you stay safe at The Marker Hotel.

How do i get to the hotel?

For a map and directions, click here.

What is Check in / Out time?

Check-in time begins at 3 p.m. and checkout is at 12 noon.

Do you allow smoking on property?

No, The Marker is a smoke-free hotel. Additional fees will be accrued for smoking in guest rooms.

Do You Allow Pets?

Yes! We have recently been named one of San Francisco’s top pet-friendly hotels. Pets (dogs and cats only) are welcomed at the hotel for a $250 fee (50 pound limit) that will come with special pet amenities including treats, and bowls are available upon request. Please note that pets cannot be left unattended at the hotel. Plan to stay with your pet at all times. Pets must be leashed or in a carrier at all times while outside of your room. A signed pet agreement will be required upon check-in.

How much do you charge for Wi-Fi internet access?

Internet access is included in our destination fee.

Do you have a fitness center? What are the hours?

Yes, we do have an on-site 24-hour fitness center. It is located on the lower lobby level and is accessible with a guest room key.

Do you have a pool?

No, we do not have a pool at the hotel.

Do you have a SPA?

No, we do not have a spa at the hotel.

Do you have on-site parking? Where is parking located? How much is parking?

Overnight valet parking is available for $70 for compact vehicles and $80 for full-size vehicles such as trucks, vans, and SUVs. We kindly ask guests to retrieve their vehicles by 2pm to avoid additional fees. Please note that rates do not include applicable taxes.

What is included in the Destination Fee?

Our $35 Destination Fee includes a lot of value for our guests, including the below perks. We are constantly adding to the benefits!

- Coffee and Tea Daily at Tratto
- Complimentary HSIA/WIFI
- Chilled Filtered Water and Ice Stations on guest room landings
- 24/7 access to our Fitness Center
- Access to business center with printer
- Unlimited access to co-working space
- Complimentary Local & Long Distance Calls

what is the cost of parking?

The Marker will have full curbside Valet for guests of the hotel and Tratto from 7:00 am – 11:00 pm 7 days a week.
Oversized vehicles will incur an additional charge. Valet parking services are available for any vehicle with a
height of up to 10 feet, while also taking into account the absence of EV chargers at the moment.

Regular vehicles $75.00 plus tax per night with full in/out privileges.
Oversize vehicles $85.00 plus tax per night with full in/out privileges.
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